Return & Refund Policy

If for any reason you are not completely satisfied with your purchase we will give you a 2 day money-back guarantee time frame from the time you receive the goods.

Please email us at: orders@calmerchai.com.au within that timeframe if you are not satisfied with your purchase so that we can resolve any issues.

Our refund policy does not apply to:

1. Goods which have been used.

2. Goods which have been damaged AFTER delivery.

3. Goods that have been altered, dropped or broken. 

All products must be returned in their original condition. All postage costs are to be paid by the buyer.

We recommend that you return the product via registered post and that you prepay all postage. You assume any risk of loss, theft or damage during transit. Calmer Chai will not be responsible for parcels lost or damaged in transit.